Duty Of Care Policy
Canberra Youth Theatre (CYT) provides drama workshops for young people 7-25 years. During an enrolled and structured activity, CYT maintains duty of care of the participants. CYT has determined that duty of care exists where someone’s actions could reasonably be expected to affect other people. A duty of care is acknowledged where there is an established reliance from one person (young person) by another (CYT employed staff member or tutor) based on the relationship between the people.
What is Duty of Care?
Duty of care is a law of ‘common sense’. When dealing with CYT members, (young people) the employed staff member or tutor assesses the likelihood and extent of foreseeable harm.
Having children (persons 18 years and under) participating in CYT Workshops or activities means CYT has duty to care for (or properly supervise) them. CYT also has a duty of care to young people over 18 years. All staff and volunteers will be responsible for ensuring duty of care it upheld during the designated hours of activities.
When Does Duty of Care Commence at CYT?
CYT staff and tutors have a duty of care for all participants from the scheduled start time of their Workshop until the identified end time of the Workshop that they have been employed to run. Parents and caregivers are notified of designated Workshop times during the enrolment and confirmation phase. Parents and caregivers retain duty of care once the Workshop session has concluded.
Health and Safety
CYT staff/volunteers have a duty during designated Workshop times to ensure the safety of children while enrolled in CYT activities. Staff will comply with all CYT Health and Safety requirements and will take all reasonable steps to predict any potentially harmful actions.
Prevention of Intimidation/Bullying/Violence
CYT will not tolerate intimidation/bullying/aggressive or violent behaviour. Any staff member/volunteer or young person who behaves in this way will be immediately removed from CYT activities. If aggressive or violent behaviour is displayed by a participant, the parents or caregivers will be notified and CYT will work with the child’s parents/caregivers to monitor behaviours for continued enrolment. If the situation does not improve, the final outcome will be removal from CYT activities.
Allergies/ Medical conditions
Delivery and collection of children for CYT activities
Permission for use of photographs/videos of young person
Parents/caregivers must complete the media release aspect on their enrolment form indicating if their child’s image can or cannot be used for CYT publication purposes. If a tutor requires recordings of Workshop activities for viewing in the Workshop context only, this must be agreed upon by the CYT Artistic Director. In the instance that a parent/caregiver/family member wishes to access any recordings of CYT activities, this must be agreed up by all parents/caregivers of the participants in that Workshop prior to any distribution and cannot be used for any public viewings.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and/or phone number.
Information collected must be stored in a secure manner, which prevents access by any person not entitled to the information. In order to maintain confidentiality, no information is to be disclosed either verbally or in writing without the prior consent of the person involved or other legally responsible party. This includes divulging private telephone numbers of staff or volunteers. The only exceptions would be in the following situations:
- Emergencies requiring urgent action to safeguard the person’s wellbeing.
- In situations of neglect or child abuse where a child’s welfare must be safeguarded.
- Or, to fulfil government or legislative requirements.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience
Your information helps us to better respond to your individual needs.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is not recorded or kept in any manner.
After a transaction, your private information (e.g. credit card information) will not be stored on our servers.
CYT voluntarily complies with the Privacy Act, (1988) to maintain consumer confidence and trust in CYT operations. The policy applies to all persons involved in providing services through CYT. This includes Board members, staff, and volunteers, those on work experience and students on placements. During its operation, CYT is entrusted with information about clients, staff and volunteers. All this information must be regarded as confidential and respected as such.
Information gathered for use within the organisation must be relevant, current and necessary to the provision of service. The collection of information should occur in a non-obtrusive manner with care taken where sensitive matters such as those related to personal and domestic situations are concerned.
It is further undertaken that:
- Information gathered from other agencies or organisations be kept strictly confidential.
- Information discussed by staff, volunteers and clients must remain confidential and relevant to the service provided.
- When it is necessary to discuss a volunteer’s or client’s needs, a suitable private space must be found where the conversation cannot be overheard.
- If any person attempts to engage in conversation, which is not appropriate or is not maintaining confidentiality, they should be advised of this and asked to speak to the General Manager or Artistic Director.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
ACT Information Privacy Act 2014
We are in compliance with the requirements of the ACT Information Privacy Act 2014.
Changes to our Policies
If we decide to change our policies, we will update the policy modification date below.
This policy was last modified on 9 August 2017.
If there are any questions regarding organisational policies, you may contact us using the information below.
Canberra Youth Theatre
H Block, Gorman Arts Centre
Braddon, ACT 2612
firstname.lastname@example.org | 02 6248 5057