What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and/or phone number.

Information collected must be stored in a secure manner, which prevents access by any person not entitled to the information.  In order to maintain confidentiality, no information is to be disclosed either verbally or in writing without the prior consent of the person involved or other legally responsible party.  This includes divulging private telephone numbers of staff or volunteers.  The only exceptions would be in the following situations:

  • Emergencies requiring urgent action to safeguard the person’s wellbeing.
  • In situations of neglect or child abuse where a child’s welfare must be safeguarded.
  • Or, to fulfil government or legislative requirements.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalise your experience

Your information helps us to better respond to your individual needs.

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature
To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is not recorded or kept in any manner.

After a transaction, your private information (e.g. credit card information) will not be stored on our servers.

CYT voluntarily complies with the Privacy Act, (1988) to maintain consumer confidence and trust in CYT operations. The policy applies to all persons involved in providing services through CYT.  This includes Board members, staff, and volunteers, those on work experience and students on placements.  During its operation, CYT is entrusted with information about clients, staff and volunteers.  All this information must be regarded as confidential and respected as such.

Information gathered for use within the organisation must be relevant, current and necessary to the provision of service.  The collection of information should occur in a non-obtrusive manner with care taken where sensitive matters such as those related to personal and domestic situations are concerned.

It is further undertaken that:

  • Information gathered from other agencies or organisations be kept strictly confidential.
  • Information discussed by staff, volunteers and clients must remain confidential and relevant to the service provided.
  • When it is necessary to discuss a volunteer’s or client’s needs, a suitable private space must be found where the conversation cannot be overheard.
  • If any person attempts to engage in conversation, which is not appropriate or is not maintaining confidentiality, they should be advised of this and asked to speak to the General Manager or Artistic Director.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

ACT Information Privacy Act 2014

We are in compliance with the requirements of the ACT Information Privacy Act 2014.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 13 May 2016.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Canberra Youth Theatre
H Block, Gorman Arts Centre
Batman Street
Braddon, ACT 2612
info@cytc.net |  02 6248 5057